• Booking Conditions

    Our T & C's

    PAYMENT

    Once you have agreed to our T&Cs we will send you an invoice, if it is within 30 days of your booking it will be for the full amount, if longer, we will require a 20% deposit to secure your booking. We can take payment by credit, debit card, PayPal, bank transfer or cheque. May we remind you that a booking cannot be confirmed until your deposit is received. Please phone immediately if you book provisionally and later find you cannot stay. We can then offer your booking to someone else.


    CARE OF THE PROPERTY
    You and the members of your party are responsible for taking care of the property during your stay. All equipment and contents must be left clean and tidy on departure. Any damages or breakages in the property are the joint responsibility of you and the member/s of your party that have caused the damage or breakage. The cost is payable upon demand and, subject to any incurred losses, not limited to loss of rental, interest, and other consequential charges as may be incurred by Askrigg Recreational Company Ltd (hitherto referred to as ARC Ltd). Minor breakages are not usually charged for being reasonable wear and tear, but the hirer must report any damage before departure. ARC Ltd operates a non-smoking policy throughout the cottage. In the event of any member of the party breaching the smoking policy ARC Ltd will make a charge for additional cleaning and damage caused as a result. A £50 charge will be levied if keys are taken from the property on departure; this is for replacements and inconvenience. So please ensure they are returned to the key-safe.

     

    ENTRY/DEPARTURE

    Entry is available from 3 pm on the start day of booking and departure by 10 am. These times can be changed by negotiation. We will give you the code for the key safe a couple of days before your stay starts as the code changes regularly. 
     

    RIGHT OF ENTRY
    The Owners of One Stone Row (ARC Ltd) reserve the right to enter the property at any reasonable time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy and confidentiality and accommodate any reasonable request as to timing or arrangements in this. The property must be securely locked when you and the members of your party are out and care taken not to expose the property to any fire risk or other risk such as flooding. You and each one of the members of your party are responsible for acting in a responsible manner during your stay. The Owners reserve the right to retake possession of One Stone Row at any time for any reasonable reason and in particular where serious misconduct has arisen in or around the property .


    DESCRIPTIONS
    The Owners of the property (ARC Ltd) oversee the management of One Stone Row and make every effort to describe it fairly on this website and other publications. All information in our brochures and on the web site is given in good faith and is correct at the time of publication but the owners cannot be responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating the website.


    COMPLAINTS PROCEDURE
    You must inform the Owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you enjoy the rest of your holiday. In the event of breakdown of domestic facilities, plumbing, wiring, or any unforeseen occurrence or circumstance the owners will not be required to pay any compensation, expenses of any kind. It is therefore advised that guest ensure they have adequate travel insurance. Our cleaner lives on the same street, so if there are any problems with cleaning, bed linen, towels or any general cleanliness issues, please advise immediately on entering the property, and we will ensure these are rectified before you go to bed.


    PET POLICY
    Guide dogs are always accepted without charge. Other pets are allowed by specific arrangement with the owners; they MUST not be allowed on the furniture, or bedding. Bowls, stairs gates can be provided on request at no extra cost.


    CONTACT / QUERIES / EMERGENCIES
    In the event of any queries, in the first instance please contact either Heather Hodgson or Colin Anderson (01969 422145). If an emergency occurs our caretaker lives on Stone Row details are in the Post Office at the end of the street, or contact 999 if needed. Further useful information is in the property folder or can be found by visiting this link. propertyinfo.strikingly.com

All Posts
×